TIPS AND GUIDES
How to reset IQOS when experiencing charging issues and the red light is flashing
Like any electronic device, IQOS can occasionally run into issues. Some can be easily resolved by resetting the charger or restarting the holder.
Section
IQOS WARRANTY CLAIMS
TIPS AND GUIDES
How to file a complaint for IQOS, request a replacement code, and get all defects exchanged on the spot.
To claim a warranty for an IQOS defect, contact the Customer Care Center, where you will receive an SMS code to use at a newsstand or store. A device-for-device replacement, even in the case of mechanical damage, remains available.
TIPS AND GUIDES
How and where to claim a defective IQOS — even a broken blade is recognized as a defect eligible for an immediate unit-for-unit replacement.
The IQOS product comes with a two-year warranty as standard. The manufacturer handles complaints exemplarily, rarely scrutinizes defects, and replaces faulty units on the spot.