We have compiled a list of advice and tips for new IQOS ILUMA i users, who contact us every year for help during the holidays. However, the guide on how to start using IQOS naturally applies all year round.
Like any electronic device, IQOS can occasionally run into issues. Some can be easily resolved by resetting the charger or restarting the holder.
To claim a warranty for an IQOS defect, contact the Customer Care Center, where you will receive an SMS code to use at a newsstand or store. A device-for-device replacement, even in the case of mechanical damage, remains available.
The IQOS product comes with a two-year warranty as standard. The manufacturer handles complaints exemplarily, rarely scrutinizes defects, and replaces faulty units on the spot.
IQOS charger or holder blinking red? It may be a fault you can fix at home by cleaning the contacts, resetting, or it may require a warranty claim.
We bring you several useful tips on how to properly use the IQOS electronic cigarette, how to correctly and frequently clean IQOS, what to do when HEETS are too hard and don't draw, and how to charge it correctly. Read useful tips on how often to use the cleaning tool or alcohol sticks.